Careers at The Black Car Fund

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Claims

Workers Compensation Claims Assistant (Experienced)

Join Our Team at The Black Car Fund:

Are you looking to make an impact while growing your career in the workers' compensation field? The Black Car Fund, a not-for-profit dedicated to providing workers' compensation insurance, safety education, and benefits to For-Hire drivers across New York, is looking for an experienced, customer-focused Claims Assistant to join our dynamic team.

This is a Full-time, Hybrid position, offering the flexibility of both in-office and remote work after the initial onboarding period. If you're ready to contribute to a mission-driven organization and grow your skills in an inclusive and collaborative environment, we'd love to hear from you!

What You'll Do:

As a vital member of our Claims Team, you’ll play an essential role in supporting the claims process and delivering outstanding service to our members. Your responsibilities will include:

Providing Outstanding Support: Answer claims-related inquiries and provide helpful, professional assistance on the Claims Support phone line.
Managing New Claims: Set up new claims, conduct claimant interviews, gather necessary accident documentation, and ensure accuracy and completeness.
Assisting Claims Adjusters: Support the management of active claims, including communication with the Workers' Compensation Board (WCB), managing bills, filing documents, and assisting with deadlines.
Collaboration and Teamwork: Work alongside Claims Adjusters to meet daily reporting deadlines and ensure efficient claims processing.
Continual Growth: Participate in company-provided training and education opportunities, designed to improve your skills and keep you engaged with our mission.

What We're Looking For:

We’re looking for someone who is not only qualified but also passionate about making a difference. You’ll thrive in this role if you:

Have Experience: At least 2 years of experience as a Workers' Compensation Claims Assistant (or similar relevant experience), with knowledge of critical duties within the claims process.
Have Strong Communication Skills: Clear, effective communication is key—in person, over the phone, and via email.
Are Tech-Savvy: Proficiency with Microsoft Office Suite (Word, Outlook) and familiarity with Windows OS. Knowledge of eCase and a Claims Management System is a plus.
Can Manage Multiple Priorities: The ability to multitask and stay organized, ensuring that daily goals are met.
Have a Positive Attitude: Adaptable, team-oriented, and ready to take the initiative when needed.

Why You’ll Love Working with Us:

We’re committed to creating a supportive, rewarding environment where your contributions truly matter for our organization as well as to those we provide a service to. Here’s what you can expect as a member of our team:

Competitive Salary: $56,000 - $63,000 per year.

Generous Benefits:

Health Care Benefits with limited employee contribution. One of our health plans requires no contribution. All plans cover eligible family members at similar rates.
401(k) with 100% employer match (up to 6% of salary).
ROTH 401(k)
100% employer-paid Life Insurance, Dental, and Vision coverage.
Paid Vacation & Sick Time, plus Pre-tax Transit Benefits.
Flexible Spending Account allows you to use pre-tax monies to pay for unreimbursed medical and dependent care expenses.
Lifestyle Spending Account allows you to use pre-tax monies for expenses incurred in a wide variety of categories, including sports equipment, utility bills, and auto expenses.
Pet Discount Program covers any pet, regardless of breed, health or age!
Employee Assistance Plan available on a confidential basis.
$2500 Signing Bonus to welcome you to the team!
Work-Life Balance: Hybrid work schedule after the first 90 days.
Team-Oriented Culture: We foster a collaborative environment with opportunities for growth through team-building exercises and training.
Career Growth Opportunities: The Black Car Fund supports your professional development through ongoing education and skills training.

Qualifications & Requirements:

Education: College degree preferred or equivalent experience as a Claims Assistant. Paralegals are encouraged to apply.
Experience: 2+ years of experience in NYS Workers' Compensation with call-center or customer service experience.
Language: Fluent in English (required), although we communicate with claimants in Spanish and other languages.
Location: Hybrid remote position based in Long Island City, NY.

Who Should Apply:

The Black Car Fund is an equal-opportunity employer, and we strongly encourage military veterans and spouses to apply. We value diversity and are committed to creating an inclusive work environment where everyone can thrive.

If you're ready to bring your skills, enthusiasm, and passion to a meaningful role, apply now to join our team at The Black Car Fund!

Job Type: Full-time

Pay: $56,000.00 - $63,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Experience:

NYS Workers' Compensation Claims Assistant: 2 years (Required)
Call Center-type customer service: 3 years (Required)
Submitting files to the NYS Workers' Compensation Board: 2 years (Required)

Language:

English (Required)

Work Location: Hybrid remote in Long Island City, NY 11101

Accounting

IT Services

Human Resources & Office Management

Communications, Outreach, and Marketing

Communications, Outreach, and Marketing (COM) Coordinator

About the Role

We are seeking a proactive and creative Communications, Outreach, and Marketing (COM) Coordinator who will focus on our external outreach efforts to join our team. This role plays a vital part in advancing BCF’s public presence, engaging the driver community, and promoting key initiatives through compelling communications, in-person presentations, and events.

Reporting to the COM Manager and Director of Operations, the COM Coordinator will support and execute a range of marketing campaigns, outreach efforts, and stakeholder communications. The ideal candidate is a strong writer skilled in digital content creation, public speaking, and building relationships, who is organized and comfortable working in a fast-paced, collaborative environment.

After orientation, onboarding, and training, this position will be eligible for a hybrid schedule.

Key Responsibilities

Marketing & Communications

Draft and distribute external communications, including newsletters, email campaigns, flyers, promotional materials, and newspaper ads
Maintain and manage external contact lists
Track campaign performance and develop strategies to improve KPIs where needed.
Develop creative, inclusive messaging to promote BCF’s programs and initiatives.
Maintain a log of external communications and inquiries received by The Black Car Fund and the COM Unit.
Assist the COM Manager in tracking the COM Unit’s annual budget.

Social Media & Digital Presence

Plan and schedule engaging social media content across multiple platforms.
Create and manage digital campaigns to enhance awareness and drive engagement.
Produce multimedia content (e.g., photos, short videos, reels, stories) tailored to our diverse audience.
Monitor social media channels and website performance, providing regular analytics reports.
Collaborate on website updates and support the development of a new site and mobile app strategy.

Event Planning & Outreach

Plan, coordinate, and participate in outreach events, including our quarterly Resource Fairs, community events, and industry partner events.
Conduct driver outreach at the BCF Driver Education Center, engaging with drivers, gathering testimonials, and collecting survey data
Provide reports on survey data collected from Education Center attendees
Oversee and manage marketing inventory with a strong sense of organizational skills
Coordinate distribution of branded marketing materials for external use/outreach
Analyze event feedback and survey results to refine outreach efforts.
Maintain positive relationships with company partners
Draft correspondence with stakeholders and partners, ensuring clear, consistent communication.
Ability to lift 25lbs – 30lbs

Cross-Functional Collaboration

Work closely with the internal Communications Coordinator on cross-departmental initiatives, such as the company's monthly heritage events, staff recognition, Customer Service Week, and other company celebrations.
Coordinate with other departments (e.g., Auditors, Education Center staff) to ensure accurate, accessible information and resources are provided to all staff who connect with Member bases and Covered Drivers
Support the Director of Operations and Executive Director on special projects as needed.

Professional Development

Continuously develop skills in the tools used within the department.
Participate in external training opportunities to strengthen communication and outreach capabilities.

Who You Are

Bachelor’s degree in communications, marketing, or similar, or 2-4 years of dedicated experience and work in this field.
Driven and results-oriented
Strong interpersonal skills and excellent customer service skills
Excellent writing skills with an ability to seamlessly transition between professional business writing and more accessible, plain language writing, depending on the audience.
Comfortable with public speaking
Ability to manage multiple projects and meet deadlines while maintaining a strong attention to detail.
Experience working with platforms such as Microsoft Office Suite, Adobe Photoshop, Canva, Doodly, Asana, and Sigma.
Experience working with marketing platforms such as Hootsuite, Constant Contact, Linktr.ee, and Survey Monkey.

This Position Also Requires

Ability to navigate databases
Willingness to travel primarily within the New York City metro area for outreach projects and events
A proactive individual, capable of managing and completing tasks and projects while taking initiative.
Responsibility for taking ownership and remaining committed to accuracy
Ability to escalate issues to management in a timely manner
Willingness to participate in company-hosted events
Maintain a healthy/positive working relationship with supervision, management, a diverse organization, and clientele
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle multiple priorities simultaneously; ability to communicate matters of concern effectively; and ability to meet deadlines consistently.

Perks & Benefits

Health, Dental, Vision, and Life Insurance (as low as $0 employee contribution).
401K with 100% employer match (up to 6%).
Roth 401k
Flexible Spending Account (FSA)
Lifestyle Spending Account (LSA)
Employee Assistance Program (EAP).
Pet Discount Benefit
Paid Vacation, Sick leave, and Personal Time.
Professional development opportunities.
Special interest accounts such as the Calm app, Discount purchase programs

The Black Car Fund is an Equal Opportunity Employer.

We encourage qualified military veterans and spouses to apply.